Every product undergoes a thorough quality check before transferring to the desired/agreed courier. If the item has been found with damages upon receipt, please inform us within 3 days, so the immediate course of action shall be taken.
1. In the first 3 months, if any quality problems, we will send the new replacement of parts for free to you with free shipping.
2. In the first 3-12 months, if any quality problems, we will send the new replacement of parts for free to you, but you need to pay the shipping cost and tax.
We have a professional aftersales service department specifically for our overseas clients, when our clients have received the photo booths from us, we will immediately open the technical support group on WhatsApp to help them set up, operate and maintain the booths. We also supply the online service with remote technical support.
With an additional minimum cost of support after the warranty expires.
Thus, please inspect the item upon receipt and report once damage or discrepancy has been found.

Warranty Returns
All warranty returns are automatically assumed to be product defective, however, it is the customer’s responsibility to ship it back to us (contact us for the return address). If you believe we have received your returned item. If your return is deemed to be due to a manufacturer defect, we will send a replacement and refund the return shipping cost. However, if your return is due to negligence, you will be charged for repairs and shipping.

Turnaround Time: We will do our best to ship a replacement item within 3-5 working days of receipt of a defective item.

What is a limited warranty?
This limited warranty covers any defects in product or workmanship under normal use during the warranty period of purchase by the customer.

During the warranty period, items will be repaired or replaced free of charge, for items or parts of items that, under normal use and maintenance, prove defective due to improper material or workmanship.

What is not covered by the limited warranty?
Condition, malfunction, or damage not caused by defects in materials or workmanship.
Damage caused by improper maintenance
Damage caused by natural disasters
Stolen product
Product loss