We would like to thank you for your support of Reyeah photobooth supplier! If your question is not answered on this page, please email us at email@example.com
1. Need to return a damaged or defective item?
We take great pride and care in packaging our photo booth products so they look pristine when they arrive in your hands. However, sometimes we miss something or, unfortunately, items can be damaged during shipping and delivery. We apologize if you received an item that was incorrect or in poor condition. If this happens, your item will be replaced or refunded upon receipt of the returned damaged item.
Before returning any damaged or defective items, please email firstname.lastname@example.org:
• Full name
• Fault details with damaged or faulty images
• Order number
We will respond to your email as soon as possible with instructions on how to proceed (including a return address).
All exchanges/refunds will be processed within 7 business days of receipt of your returned item. For refunds – once items are received, inspected, and approved, they will be made through the original method of purchase.
2. Lost in shipping package?
In the unlikely event that an item is lost in transit, please email email@example.com and we will investigate the situation. Once confirmed, we will solve it for you as soon as possible.
3. No-return service for customized products
Please understand that we are customized all photobooths in large quantities. After the order is completed and shipped, if it is not a hardware quality problem, we will not provide return services. However, we provide lifetime software after-sales service, if there is any after-sales service, please contact us: firstname.lastname@example.org